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Refund and Cancellation Policy

Cancellation Policy

We welcome guests to book in advance to secure your preferred reservation time and date. All appointments can be guaranteed with a valid credit card. To cancel a booking, a minimum of 24 hours notice is required.

How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 0466388683 between the hours of 11am-6:00pm Mon-Sun or Email us  info@lightningplanet.com.au . If necessary, you may leave a detailed text message. We will return your message as soon as possible.

No-Shows
A no-show is when a guest misses an appointment without cancelling. We will charge the guest a 100% missed appointment fee. Being half an hour late or more will be also considered as a no-show.

Need help?
Contact us at info@lightningplanet.com.au  for questions related to refunds and returns. 

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